Your privacy matters to us
At RinseRush, we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have over your data.
Important: By using RinseRush you consent to the data practices described in this Privacy Policy. We never sell your personal data to third parties.
Privacy principles
Introduction
RinseRush operates a laundry marketplace that connects customers with verified laundry vendors across Nigeria. We are committed to protecting your privacy and ensuring the security of your personal information throughout every interaction with our platform.
Information We Collect
We collect personal and technical information to provide and continuously improve our services, including account details, location data, payment information, order history, and usage patterns to personalise your experience.
How We Use Your Information
Your information is used for service provision, business operations, and marketing communications (with your consent). We process orders, facilitate payments, send tracking updates, and improve user experience across the platform.
Information Sharing
We share information with service providers for order fulfillment, when required by law, or during business transfers. We never sell your personal data to third parties. All vendor partners are contractually bound to protect your data.
Data Security
We implement comprehensive security measures including SSL/TLS encryption, role-based access controls, secure cloud storage, regular vulnerability audits, and mandatory employee privacy training.
Data Retention
We retain your personal information only as long as necessary — for active service provision, legal compliance, dispute resolution, and fraud prevention. You can request deletion at any time.
Your Rights & Choices
You have the right to access, correct, export, or delete your data at any time. You can also manage communication preferences, notification settings, and account details directly in the app.
International Transfers
Your data may occasionally be processed outside Nigeria to deliver our services. We ensure adequate protection through standard contractual clauses and data processing agreements.
Children's Privacy
RinseRush is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has registered, contact us immediately.
Policy Updates
We may update this policy periodically. We will notify you of significant changes through in-app notifications, email communications, and prominent website announcements at least 14 days in advance.
Detailed policy breakdown
Control over your data
You have the following rights regarding your personal information.
How we protect your data
By using RinseRush you consent to the data practices described in this Privacy Policy. For questions contact us at privacy@rinserush.com.
© 2026 RinseRush. All rights reserved. · Version 1.0 · Effective: 13th October 2025
We implement industry-standard security measures to protect your information.
Privacy questions?
Contact our privacy team for any concerns about your personal data.